Explore our well-organized and easy-to-navigate documentation

Here you'll find detailed guidelines and policies,drafted to ensure that you have all the information you need to make the most of our services. We're committed to providing you with a seamless experience and empowering you with knowledge. Let's embark on this journey together!

Our Documentations

Here are the policies guiding our business operations

Privacy Policy

Terms and Conditions

Cookies Policy

Introduction

Gloride car rental values your Personal Data and we are committed to protecting your privacy whenever you interact with us through Gloride services which include all pages within the Gloride website, mobile applications and other products and services (collectively referred to as the “Gloride Service Channels”, Gloride Services” or “Services”). Please read this Privacy Policy (the “Policy”) to understand our policies, processes, and procedures regarding the processing of your personal data. By this Policy, we explain to you how your Personal Data is collected, used, managed, transferred and or deleted on the Gloride Service Channels and also explain how you can update your Personal Data with us and exercise your rights in respect of your Personal Data provided to us.

The Information We Collect

To access the Gloride Services and for optimal use of the services, we collect personally identifiable Information which you voluntarily provide to us. Personally identifiable information refers to the personal information you submit, when you sign up or any information that can be used to identify or contact you (For example, email address, password, name, address, telephone number, business name, camera sensor data, bank details, and other unique identifiers including but not limited to MAC address, IP address, IMEI number, IMSI number, SIM and others). For ease of transacting, we may also collect your contact details, only if you permit us to do so. We also collect non-personally identifiable information including but not limited to dynamic IP address, geolocation data, screen size and cookies data. We use technical methods to collect and store personal information such as cookies, JWT, web beacons etc. We will not share or disclose these information’s with third parties except as a necessary part of providing our users with access to the Gloride Services. By visiting the Gloride Service Channels and using the Gloride Services, you agree to our use of cookies in line with our policies.

Uses of Information

We use your personally identifiable information to:

provide our services and provide customer support;

profile Gloride users;

resolve disputes, collect fees and troubleshoot problems;

prevent potentially prohibited or illegal activities;

enforce our Terms and Conditions of Use; customize, measure and improve our services;

customize and improve the layout of the Gloride Service Channels;

compare information for accuracy and verify with third parties;

update our databases and provide user support;

provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

What Constitutes your Consent?

Where processing of Personal Data is based on consent, we shall obtain the requisite consent at the time of collection of the Personal Data. In this regard, you consent to the processing of your Personal Data when you access our Gloride Service Channels, or use our services, content, features, technologies, or functions offered on the Gloride Service Channels. You can withdraw your consent at any time, but such withdrawal will not affect the processing of your data which we carried out lawfully based on consent given before your withdrawal. We may retrieve Personal Information about you from third parties and other identification/verification services such as your financial Institution, payment processor and verification services. With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication. Once you begin using our Gloride Services Channels, we will keep records of your transactions and collect information of your other activities related to our Gloride services. We will not share or disclose your Personal Information with a third party without your consent. We will not use your information or seek your consent to use your information for the propagation of atrocities, hate, child rights violation, criminal acts and anti-social conducts.

Sharing of Information

We assure you that we shall only obtain your data with your consent and that your data shall only be used for the purpose for which it was obtained. However, we may share your Personal Data with billers on the Gloride Service Channels or service providers engaged by us to provide services to Gloride, subject to appropriate data security and protection. In addition, we may transfer your Personal Data out of Nigeria in line with the requirements of the Nigeria Data Protection Regulation, 2019. We shall also share your Personal Data with third parties directly authorized by you to receive Personal Information, such as when you authorize a third-party service provider to access your account. The use of your personal information by an authorized third party shall be subject to the privacy policy of the third-party and we shall not bear any liability for any breach which might arise due to your authorization. We shall also share your Personal Information if it is believed that such sharing is required to satisfy any applicable laws, regulation or government request. Gloride may contain third-party links or links to other websites. Please be advised that we are not responsible for the privacy practices or contents of these sites and shall not be responsible for your use of such websites. We encourage you to be aware of when you leave Gloride Service Channels and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to Gloride Service Channels or accessed through Gloride Service Channels, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner resulting from your disclosure of your personal information to third parties. However, we shall also make all reasonable efforts to ensure that adequate safeguards have been put in place to prevent unauthorized access and to ensure confidentiality of your personal information.

Privacy Policy Updates

We reserve the right to change, revise or modify this Privacy Policy from time to time. The changes will not be retroactive, and the most current version of the Policy which will always be on this page will continue to govern our relationship with you. We will also try to notify you of any material changes which could be done via email associated with your account or service notification. By continuing to use our services after the changes become effective, you agree to be bound by the revised Policy.

Security

We are committed to managing customer information with the highest standards of information security. We protect your personal information using physical, technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. We use computer safeguards such as firewalls and data encryption, enforce physical access to our buildings and files and only authorise access to personal information to only employees who require it to fulfil their job responsibilities.

Inquires

We are responsible for ensuring that our day-to-day procedures are aligned with this Privacy Policy. Should you have any questions about this Privacy Policy, you can reach out to us via support@gloridesus.com